Booking and Cancellation Policy
Classes and Events
Booking Online (Classes, Events and Private Tuition*)
• Online booking** is available for Classes, Events and One to One Private Tuition.
• All bookings online are subject to review. You will be contacted if the booking is no longer available, or if further details are required.
• Our standard 48 hour cancellation policy applies to this booking. If we are unable to fulfill the booking, you have the option for an immediate refund.
• Class (online and in person) attendance is subject to the Health and Disclaimer Form being downloaded from https://www.emmaliveyoga.com/online-yoga-classes/ and emailed to email@example.com prior to the class.
• For Online Classes, Events and One to One Private Tuition a Zoom link will be sent out to you at the latest 1 day before the session starts with further details. If for any reason you have not received the link 1 day before the session, please Contact Me | EmmaLiveYoga at least 1 hour before the session is due to commence. The link cannot be guaranteed if a booking is made less than 30 minutes before session commences.
Your personal information is completely safe and managed by Stripe (https://stripe.com/gb/privacy). EmmaLiveYoga does not store card details.
*Yoga Time Out Private Tuition can be booked by emailing firstname.lastname@example.org.
**Please note that at the checkout you will be required to provide your postcode. This an extra security measure provided by Stripe.
48 hour Cancellation and Refund Policy (Classes, Events and Private Tuition)
If you cancel with at least 48 hours notice before your booking, we will be happy to refund your payment in full or transfer it to another date that is more convenient for you.
Cancellations made with less than 48 hours notice mean that any payments made will, unfortunately, be non-refundable and non-transferable, at the discretion of EmmaLiveYoga.
Retreats booked with EmmaLiveYoga
Booking Conditions and Payments
It is a prerequisite for each retreat booked that a deposit AND Booking Form (downloadable and specific to each retreat from the Retreat Page) is submitted to secure the booking.
Day retreats are to be paid at the time of booking.
Weekend retreats require a £50 deposit by the date specified on the Booking Form.
7 day retreats require a £250 deposit by the date specified on the Booking Form.
A full balance date will also be set on the Booking Form.
For Cancellations, Refunds and Failure of payment please see Cancellation and Refund Policy (booked with EmmaLiveYoga) below.
Flights and Transfers (extra charge)
For retreats booked overseas, flights will need to be booked separately however EmmaLiveYoga will recommend flights she has booked should you wish to travel on the same flight. EmmaLiveYoga will have provided a schedule for the retreat including recommended arrival/departure dates and times. Group transfers are arranged by EmmaLiveYoga and will incur an additonal fee to be paid to the retreat centre on arrival and departure.
For domestic retreats, participants will be required to make their own way to the retreat location. EmmaLiveYoga will provide location and travel details prior to the retreat date as well as recommended arrival/departure times.
Details of location, accommodation, meals and prices can be found on the individual brochure for each retreat. You can also download brochures from the website Retreat Page. Please note: brochures provide information only, booking is via the separate booking form.
Retreats Cancellation and Refund Policy (booked with EmmaLiveYoga)
If you need to cancel your booking prior to the date specified for cancellation then you will receive a full refund. If you cancel after this date then the deposit is non-refundable as per booking form.
A full balance date will also be set on the booking form. If you fail to make full payment for the retreat then your booking will not be secured. If you make full payment but then find you can no longer attend the retreat before the date for full payment as stated on the booking form, then you will receive a full refund of the balance paid. If you cancel after the date stated then the full payment will be non-refundable. The host will have made payments to the retreat centre on your behalf which is why these monies will be retained to recoup any losses including cancellation fees** levied by the retreat centre for late cancellation.
** Please note: Cober Hill levies a cancellation fee of approximately £125. For further information regarding Cober Hill's policies on cancellation fees please visit their website.
If EmmaLiveYoga has to cancel the retreat at any stage, then a full refund will be offered to all who have booked or the chance to carry all payments over to a future date.
If the government has introduced measures which mean the retreat centre is unable to host the retreat, then full refunds will be offered to all who have booked or a chance to carry payment over to a future date.
Retreats Booked with Free Spirit Travel *
Please refer to Free Spirit Booking Conditions (http://www.freespirityoga.co.uk/page/booking-conditions).
*Please note: Free Spirit Travel are not a travel agency, flights are always additional to the prices shown on the Brochure.
Cancellation and Refund Policy (with Free Spirit Travel)
For Cancellations and Refunds for Bookings made via Free Spirit Travel, please refer to Free Spirit Booking Conditions (http://www.freespirityoga.co.uk/page/booking-conditions).
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